FAQ


Q
. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that has been made?

  • Yes,  only if the order is still on pending status.
  • Please send an email to our customer service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
  • Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?

  • All products transaction currency will be done in Malaysian Ringgit.


Q. How long does the delivery usually take?

  • Delivery usually will take about 3 to 7 working days.


Q. I still have doubts!

  • Please do not hesitate to contact us! We are happy to hear from you to help us improve and keep serving you better and better! Send us an email or WhatsApp/ SMS us at 011-10908703.