FAQ

Q. How to purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
https://www.ediyonline.com.my/ offers 4 kinds of Payment Methods as shown below :-


1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)

 
2. Cheque / Offline Cash Bank Transfer
 

3. Edebit Online Bank Transfer

Via MOLpay Internet Banking (Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Alliance Online, AmOnline,Bank Islam Online, PBeBank)

 

4. Payment By Cash at 7-Eleven, ESAPay, Petronas.

 

 

***IMPORTANT***

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After making payment with any method above, Please send us the payment details of:
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1.) Bank Name
2.) Banking Date
3.) Banking Time
4.) Banking Reference No
5.) Total amount you have paid
6.) Your Order No

You may send the above info in either 3 simple ways as below:

1. Email us at : [email protected]
OR
2. Upload a copy of your payment slip to this link:  https://www.ediyonline.com.my/index.php?route=notification/notification
OR
3. Snap the info and Whatspp/SMS us at 012-763 9238


***Your purchased products will only be delivered when above INFO and MONEY FROM BANK TRANSFER is received by seller. (please note that for Inter-bank transfer, we seller will only get your online bank transfer in 2-3 working days)




Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Riggit.

Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 7 working days.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.